Experian Sign-In Help

To access Experian applications, please login with your assigned Experian User Name and Password. All emails related to Username and links for setting up the passwords would have been emailed to you when the user is setup in Origin.

For issues with Sign-In, please check on the links provided under "Need help signing in?" in the Sign-In page.

Frequently Asked Questions

Australia

What should I do if I forget my Password? To reset your existing password, click on Forgot Password link under Need Help section in Sign In page . You will need to complete a Multifactor question in the system.
Please note: Multiple attempts of incorrect password or answers will lead to the user account being locked.
How can I register my user ID? What should I do if the activation link expired? If you have not registered or setup password, please contact Experian Service Support Desk at 1300-784-134 to get a new registration link.
Why do I get an error page after valid login? If you are receiving an Error page stating - "You don't have appropriate privilege to access this URL. To gain access, please contact your Security Designate." There is a possibility that you do not have access to the application or your account could have been locked.
Why do I not receive any emails after forgot password? If you do not receive any emails, the information entered does not match with the data in Experian System.
How do I update my password or change security question answers? Click on Sign In link and login with valid credentials and click on Settings. You will be presented with a page to update your password and challenge questions.
Still having issues trying to login? Contact your Security Designate to validate your account setup. Experian Service Support Desk can be reached at 1300-784-134 for further assistance.

Malaysia

I have trouble with logging-in to Experian portal(s) Please visit our FAQ page here
Still having issues trying to login? Kindly email Customer Service at customerlogin-my@experian.com or call 03-2615 1188 for assistance.

Singapore

I have trouble with logging-in to Experian portal(s) Please visit our FAQ page here
Still having issues trying to login? Kindly email Customer Service at CS@experian.com

Japan

I have trouble with logging-in to Experian portal(s) Please refer to Japanese user guide here
Still having issues trying to login? Kindly email Customer Service at bizinfo@jp.experian.com
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